Terms and conditions

It is always a good idea to read the pages that are written in small prints. The under-mentioned terms are the basis of an agreement between you as a customer, and us as a tour operator. We, therefore, hope that you will read the conditions before you book your excursions.

Unique Tours has a product insurance. Unique Tours only uses approved boats by the Danish Søfartsstyrelsen for passenger sailing, and only boats with valid insurances. Likewise, only helicopters with all necessary permits from ‘Statens Lufthavnsvæsen’ and compulsory insurances are used and snowscooters with all necessary permits and insurances.

General information:
Unique Tours
Address: Kuunnguarsuup qaava 5A, BOX 403, 3952 Ilulissat, Greenland
VAT: 12899955
Email: info@uniquetours.gl
Tel: +299 54 31 68

All prices given on the web page are the true prices. The only fees added are such as the fee charged by banks for handling the transaction. In Greenland VAT or any other taxes are not added on excursions, accommodation, or transportation.

All contracts between buyer and Unique Tours are made in English.

The web page is continuously updated with new excursions and pictures.

Prices:
At Unique Tours we reserve the right to eventual mistakes related to our prices. We also reserve the right to change our prices without prior acceptance or notice. Finally, we can not be held accountable for products which are sold out.

All prices are in DKK and exempt from VAT.

Payment:
Unique Tours accept payment through a secure and encrypted connection (SSL) and we accept: Dankort, MobilePay, Apple Pay, VISA and Mastercard.

Credit card fees are non-refundable if the customer chooses to cancel an excursion. If Unique Tours cancels an excursion, the fee will be refunded.

Payment will only be charged from your account when your booking has been finally approved and confirmed.

Delivery:
Upon booking you will receive an email confirmation. This is NOT a final approval. When your booking has been finally approved you will receive another email confirming this.

Reservation:
You can, without a handling fee enroll yourself the activities through our website www.uniquetours.gl Reservations are only finally confirmed when the online payment has gone through. We send booking confirmations, tickets, and if necessary other necessary information per e-mail. Please, remember to read these documents through before departure. They hold important information and good advice about your activities. If the names on the sent confirmation or tickets do not match your order, you should contact us right away and make us aware of that.

Reservations are only finally confirmed once the online payment has been completed.

You must therefore bring these documents yourself, as documentation of your excursions. Remember to read these documents before departure. They contain important information and good advice about the booked activities. 
If the names of your ticket or confirmation do not match your booking, please remember to notify us immediately.

Cancellations:
Unique Tours reserves the right to cancel own arrangements on the following conditions: too few participants, bad snow or ice-conditions, technical problems on our own boats, snow mobiles, bad weather and in any situation beyond the control of Unique Tours, that will prohibit the execution of the excursion in a safe manner. It is respectively the captain of the boat and snow mobiles at Unique Tours who decides if the weather permits the execution of the excursion or not. If Unique Tours cancels an excursion, because of the reasons mentioned above, the full amount paid for the excursion will be refunded to the customer, including any possible fees paid to Unique Tours.
If the customer has bought other excursions at Unique Tours and one activity influence another in the program, we will at no costs try to adjust the whole program, so everything can be done. If excursions in this connection should be cancelled we also refund those, provided they are ordered through Unique Tours. Unique Tours doesn’t undertake the responsibility for other operators’ excursions if changes in the program affect these.

Unique Tours are not responsible for other peoples costs or expenses due to cancellations or delays in the service.

Tours departing from ports other than home base will be billed as waiting day in case of cancellations.

A complex maintenance plan keeps the boat in the best possible condition, and minimizes the risk of technical problems.

Cancelling from customer:
We recommend you to buy health insurance and travel insurance so your excursions are ensured in case you, your traveling companions, or your nearest family are getting ill.

Unique Tours doesn’t take the responsibility for delays in the journey to Ilulissat in case of irregularity at tour operators. Should your journey/trip to Ilulissat be delayed or cancelled, which means you can’t participate in a bought activity, we ask you to contact Unique Tours as soon as possible. We will in every single case try to move the excursion, but there is no guarantee of this being possible.

When the excursion is paid for and confirmed, it is not possible to cancel the ticket.

The only exceptions are Force Majeure or COVID-19 related restrictions.

Shortened excursions:
Excursions can, for various reasons, be shortened or changed on the way. It can be the weather, snow conditions on the trail, ice conditions, etc.
Tours can change because of fog or other kinds of weather which don’t allow the completion of the planned tour. It is the guide/captain on tour alone who decides this. Subsequently, no compensation or refund is given for changed or shortened tours. Boat trips can be changed in route and length depending on the weather and ice conditions. It is the captain alone who decides this. Subsequently, the lost minutes of sailing will not be refunded. There is no refund on any lacking/missing time on land.
Boat trips can change in route and length depending on weather and ice conditions. Only the ship’s captain decides the route if whether to stop the tour due to weather issues.

Ticket required:
Participation in activities isn’t possible without tickets. The ticket is personal and can not be used by others. Bring valid picture identification issued by proper authorities such as passport, driver’s license, etc.

Minimum number of participants:
Certain excursions have a given minimum number of participants. The given number is written in the certain excursions. We do, in few cases, exceptions and go through with fewer participants. Cancellation of excursions because of too few participants can happen up until an hour before the start of the excursion. If this should happen, we will offer something alternative. If this is not possible, we cancel and refund the excursion. In addition to this, no claim for compensation can be done against Unique Tours.

Email:
When booking an excursion at Unique Tours you provide us with your e-mail address. You yourself are responsible for informing us about possible changes to your e-mail account.

Right to withdraw:
There is no right to withdraw from accommodation and excursions bought at Unique Tours – no matter if it is purchased using the internet, through telephone, or by personal appearance at Unique Tours. The common right to withdraw doesn’t count on e.g. arrangements on accommodation, transport, provisioning, recreational activities if it emerges on the agreement on which day or in which period the arrangement is done. Therefore withdrawals are following the mentioned cancellation rules.

Liability to pay compensation:
Unique Tours disclaims any responsibility in relation to cancelled trips, and compensation in relation to expected experiences. Furthermore, we also waive any liability for damages in relation to delays in excursions, which means that participants lose connection to other onward transport.
Unique Tours further limits the liability for air transport to the sums provided for in the Civil Aviation Act of 1960, as amended. And for maritime transport in accordance with the sums provided for in the “Maritime Act” and the Athens Convention on Maritime Transport.

Disclaimer:
Unique Tours trips and tours are primarily for those who are “active”, and risky or dangerous situations may therefore occur, either in connection with or as a consequence of a trip. Unexpected situations may occur on hiking tours; boats may capsize, snowmobiles can tip over, etc.
In each situation, Unique Tours will endeavor to exercise as much caution as possible and take all relevant safety measures. However, we emphasize that participation in our trips is the participant’s sole responsibility, and he/she thereby accepts the inherent risks. Unique Tours is not liable for any loss, damage, cost, or expense as a consequence of participation in our trips. The participant is requested to carefully evaluate the situation and back out if he/she feels unsafe.

Complaints:
Any complaints are to be stated during the outing so the unsatisfactory conditions/circumstances can be tried to be solved at once. They are also going to be directed to the staff of Unique Tours immediately after the ending of the tour/trip. If you can’t solve the complaint, a written complaint is to be sent no later than 3 weeks after returning from the trip. All proceedings against Unique Tours are to be brought to the municipal court of Ilulissat in accordance with the Greenlandic judicial system. Complaints should be sent to e-mail info@uniquetours.gl

Price change after reservation:
At Unique Tours, we have to reserve the right to after reservation, to increase the price because of changes in the conditions of purchases, cost of transport (including the price of fuel, taxes, charges or fees like airport-, landing- or take-off fees), foreign exchange quotations or other circumstances that we as organizers can not take into account beforehand.

Insurances:
Unique Tours has compulsory product insurances. But it doesn’t cover insurance of the participant’s personal belongings. Should personal belongings be damaged or lost on the excursion it is at one’s own expense or insurance. We, therefore, recommend that you write insurance that covers these cases before leaving the native country.

Other conditions:
We have done our best to avoid misprints in our catalogs, brochures, advertisements, and on our website, but of course, it could slip. Therefore we make a reservation for misprints in these printed media. Any demand against Unique Tours is to be brought to the municipal court in Ilulissat in accordance with the Greenlandic judicial system.